How would you rate your overall experience with Marion this year?
Excellent
Above average
Average
Below average
Very poor
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Rate how satisfied you were with the end result of your project(s)?
Very satisfied
Satisfied
Neither
Dissatisfied
Very dissatisfied
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How would you rate the process to get to the end result? (i.e. communication, working with the Marion team)
Excellent
Above average
Average
Below average
Very poor
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Who is your account executive?
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How would you rate your account executive’s…
Knowledge (knows your brand, competition, market)
Very knowledgeable
Quite knowledgeable
Fairly knowledgeable
Slightly knowledgeable
Not at all knowledgeable
Customer service (responsive, solve problems)
One of the best
About average
Average
Below average
One of the worst
Personality (professional, friendly)
Very professional, friendly
Quite professional, friendly
Fairly professional, friendly
Slightly professional, friendly
Not at all professional, friendly
Communication (articulate, establish clear expectations)
Excellent
Above Average
Average
Below Average
Very Poor
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On average how timely is your account executive to your requests?
Responds very quickly
Responds quickly
Responds in a timely manner
Responds slowly
Does not always respond
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Does your account executive respond to you in an acceptable manner?
Always
Almost Always
Often
Sometimes
Never
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How would you rate your account executive’s level of involvement and support?
Excellent
Above average
Average
Below average
Very poor
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If you are not satisfied with your service, would you be interested in talking to a different account executive?
Yes
No
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What has been the best and/or worst part about working with Marion?
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How has Marion impacted your business?
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Please provide any additional comments you would like to share with Marion.
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